Celink: reversing the future™
As the industry’s largest private label subservicer of reverse mortgages, clients and investors alike recognize Celink's ability to quickly customize its servicing platform to support innovative products and unique servicing requirements.
Drawing on its extensive subservicing experience (30 years), Celink has helped advance its standing as a truly innovative leader in the reverse mortgage industry.
Among Celink’s product & services:
- Home Equity Conversion Mortgages (HECM)
- Ginnie Mae HECM securitizations
- LIBOR-based and fixed rate HECMs
- Proprietary reverse mortgages
Celink’s value-added services include:
Borrower Care
Celink does not have "telephone trees" or "voicemail jail" -- we have people.
Borrowers calling our company's toll-free, dedicated reverse mortgage number are pleasantly surprised to NOT get a long-winded automated attendant offering them numerous prompts to navigate, and frustrate. That's because we don't know any better way to care about borrowers than to talk to them.
If they choose, borrowers do have the option to leave us a voicemail message. Even then, they have a promise, a promise wrapped in Celink's personal guarantee, of a return phone call within two (2) business hours.
In addition, we also employ a formal system of listening to and monitoring calls, along with internal quality control measures, which are all aimed at ensuring that our high standards are maintained all day, every day.
Loan Boarding
Celink is as close to perfect as possible in the boarding process, successfully importing 99.9% of all new loans within hours of receipt. The company can accept multiple formats of electronic data files of new loans.
Borrower Request for Funds
HUD requirements mandate that all funds requested must be satisfied within five (5) days after receipt of written request. Celink posts 98% of all request same day received, and 100% within 24 hours. Funds are disbursed to the borrower via direct deposit into the borrower's bank account or by paper check, whichever option they select.
Investor Accounting
Customizable reports to clients and investors include loan activity reports containing:
- Detailed Trial Balance
- Payment Plan Changes
- Portfolio Stratification
- Loan Status Breakdown (defaults, bankruptcies, etc.)
- Payoffs
- Interest Rate Changes
Repair Administration
Some reverse mortgages require that the borrower complete certain home repairs within a set timeframe after closing. Celink's Repair Administration team assumes full responsibility for working with the borrower, and their selected contractor, to ensure successful completion of all repairs within HUD guidelines.